Account
Creating an account allows you to track your orders, save your shipping details for faster checkout, and receive exclusive offers. By signing up, you also get access to order history and personalized recommendations. Managing your account is easy—simply log in to update your details or reset your password if needed.
How do I create an account?
Click on the 'Account' icon at the top right corner and select 'Create Account.' Fill in the required details and submit.
How can I update my account information?
Log in, go to 'Account Settings,' and edit your details as needed.
How can I change my email or password?
Log in to your account, go to 'Account Settings,' and update your email or password from there.
What should I do if I can't log in?
Try resetting your password using the 'Forgot Password' link. If the issue persists, contact our support team.
Orders and Payments
We strive to provide a seamless shopping experience with multiple payment options and a simple ordering process. Once you place an order, you will receive a confirmation email with the details. We accept various secure payment methods, including credit/debit cards, PayPal, and digital wallets. If you need to modify or cancel an order, please contact us within 24 hours. For any payment-related issues, our support team is always ready to assist you.
What payment methods do you accept?
We accept credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options.
Can I change my order after placing it?
If your order hasn’t been processed, you may contact us within 24 hours to request changes.
Why was my payment declined?
Payments can be declined due to incorrect details, insufficient funds, or bank restrictions. Please check with your bank.
Do you offer cash on delivery (COD)?
Yes. We offer Cash on Delivery (COD).
Can I request an invoice for my order?
Yes, invoices are automatically emailed upon purchase. You can also download them from your account.
Shipping and Delivery
We offer reliable and fast shipping options to ensure your orders reach you on time. Domestic orders typically arrive within 5-7 business days, while international deliveries may take 7-16 business days, depending on your location. Once your order is shipped, you will receive a tracking number via email to monitor its status. Express shipping is available for faster delivery. If you experience any delays or issues, our support team is happy to assist.
How long does delivery take?
Standard shipping takes 5-7 business days, while international orders may take 7-16 days.
Do you offer express shipping?
No, We don't offer expedited shipping. It is not possible with size of the package
How do I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor your delivery.
What should I do if my order is delayed?
If your order takes longer than expected, please contact our support team for assistance.
Do you ship to P.O. boxes or military addresses?
No, We can't deliver mattress to PO boxes due to the shipping size of the product.
Returns and Refunds
Your satisfaction is our priority. If you're not completely happy with your purchase, you may return the product under 100 Nights trial policy. Refunds are processed within 5-7 business days after we receive the returned product. If you received a damaged or incorrect item, please contact our customer service team immediately for a resolution.
What is your return policy?
Please refer to our 100-night trial policy for returns
How do I initiate a return?
Contact our customer service team to receive return instructions and a return shipping label.
Who covers return shipping costs?
If the return is due to our error or a defective item, we will cover the return shipping costs. Otherwise, the customer is responsible.
How long does it take to receive a refund?
Once we receive the returned product, we inspect it and initiate the refund through our payment portal or bank (5 to 7 days). After initiation, the payment portal processes the refund and transfers the amount to the customer's account, which may take an additional 5 to 7 days.
Can I return an item after using it?
Yes, you can return an item only if it qualifies under our 100-night trial policy.
Offers
We regularly provide exciting offers and discounts to our customers. Sign up for our newsletter to receive exclusive deals, special promotions, and early access to sales. First-time buyers can also enjoy a discount by subscribing to our updates. Follow us on social media to stay informed about the latest offers and limited-time deals.
How can I stay updated on your latest offers?
Subscribe to our newsletter and follow us on social media for exclusive discounts and promotions.
Do you offer first-time customer discounts?
Yes! First-time customers can enjoy a discount by signing up for our newsletter.
Can I use multiple discount codes on one order?
No, only one discount code can be applied per order unless stated otherwise.
Do you offer referral rewards?
Currently, we do not have a referral offer available.
Are sale items eligible for returns?
Sale items are typically non-refundable unless stated otherwise in our return policy.
