Terms of Use

This document is an electronic record under the Information Technology Act, 2000, and its applicable rules, along with the amended provisions related to electronic records in various statutes as modified by the Information Technology Act, 2000. It is generated by a computer system and does not require physical or digital signatures.

This document is published in compliance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which mandates the publication of rules and regulations, privacy policy, and Terms of Use for accessing or using the domain name [www.romapuf.com] (“Website”), including the associated mobile site and mobile application (collectively referred to as the “Platform”).

The Platform is owned by Madhav PE Foam Private Limited, a company incorporated under the laws of India, with its registered office at 231 MOHALLA RAM NAGAR Gandhi Nagar DELHI East Delhi DL 110092 IN (hereinafter referred to as "Roma Puf").

Your use of the Platform, as well as its services and tools, is governed by the following terms and conditions ("Terms of Use"), including applicable policies incorporated by reference. If you conduct transactions on the Platform, you will be subject to the policies relevant to that transaction. By simply using the Platform, you enter into a binding agreement with Madhav PE Foam Pvt Ltd, and these terms and conditions, including the policies, constitute your binding obligations with Roma Puf.

For the purpose of these Terms of Use, the terms "You" or "User" refer to any natural or legal person who agrees to become a buyer on the Platform by providing Registration Data during the registration process as a Registered User. Roma Puf allows Users to browse the Platform and make purchases without registering. The terms "We", "Us", or "Our" refer to Madhav Pe Foam.

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by Roma Puf Policies ((including but not limited to Privacy Policy available at Privacy) as amended from time to time.

Membership Eligibility

Transaction on the Platform is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Platform. If you are a minor i.e. under the age of 18 years, you may use the Platform or access content on the Platform only under the supervision and prior consent/ permission of a parent or legal guardian.

As a minor if you wish to transact on the Platform, such transaction on the Platform may be made by your legal guardian or parents. Roma Puf reserves the right to terminate your membership and / or refuse to provide you with access to the Platform if it is brought to Roma Puf's notice or if it is discovered that You are under the age of 18 years and transacting on the Platform.

Communications

When You use the Platform or send emails or messages or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.

DISCLAIMER: PRICING ON ANY PRODUCT(S) AS IS REFLECTED ON THE PLATFORM MAY DUE TO SOME TECHNICAL ISSUE, TYPOGRAPHICAL ERROR OR PRODUCT INFORMATION PUBLISHED BY US MAY BE INCORRECTLY REFLECTED AND IN SUCH AN EVENT WE MAY CANCEL SUCH YOUR ORDER(S).

Use of the Platform

You agree, undertake and confirm that Your use of Platform shall be strictly governed by the following binding principles:

You shall not host, display, upload, modify, publish, transmit, update or share any information which belongs to another person and to which You do not have any right to;

  • is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
  • is misleading in any way;
  • is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, paedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;
  • harasses or advocates harassment of another person;
  • involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming";
  • promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;
  • infringes upon or violates any third party's rights [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity];
  • promotes an illegal or unauthorized copy of another person's copyrighted work (see "Copyright complaint" below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices;
  • contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);
  • provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;
  • provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;
  • contains video, photographs, or images of another person (with a minor or an adult).
  • tries to gain unauthorized access or exceeds the scope of authorized access to the Platform or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Platform or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
  • solicits gambling or engages in any gambling activity which We, in Our sole discretion, believes is or could be construed as being illegal;
  • interferes with another USER's use and enjoyment of the Platform or any other individual's User and enjoyment of similar services;
  • refers to any Platform or URL that, in Our sole discretion, contains material that is inappropriate for the Platform or any other Platform, contains content that would be prohibited or violates the letter or spirit of these Terms of Use;
  • harm minors in any way;
  • infringes any patent, trademark, copyright or other proprietary rights or third party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products;
  • violates any law for the time being in force;
  • deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
  • impersonate another person;
  • contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;
  • threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;
  • shall not be false, inaccurate or misleading;
  • shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.

Content Ownership and Usage Rights

All content displayed, transmitted, or performed on this website, including but not limited to text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, computer code, and any other forms of data or communication (collectively, "Content"), is the exclusive property of Roma Puf or its licensors. This Content is protected by copyright, trademark, and other applicable intellectual property laws, both in India and internationally.

Exclusive Ownership Rights: Roma Puf retains exclusive ownership of all Content on the website, including any enhancements, modifications, or derivative works thereof. No ownership rights are transferred to you or any other user as a result of accessing, downloading, or using the Content available on this website. Your use of the Content is strictly limited to the permissions explicitly granted in these Terms of Use.

Permitted Use: You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Content on this website solely for personal, non-commercial purposes. This license is subject to the following restrictions:

  • You may not copy, reproduce, modify, republish, upload, post, publicly display, encode, translate, transmit, distribute, or otherwise exploit the Content in any manner without the express prior written consent of Roma Puf.
  • You may not use any automated tools, such as bots or scrapers, to access, download, or otherwise interact with the Content on this website.
  • You may not alter, obscure, or remove any proprietary notices or labels on the Content.

Prohibited Uses

Without limiting the generality of the above, you are expressly prohibited from:

  • Using the Content for any commercial purpose, including but not limited to the sale, license, or redistribution of the Content.
  • Creating derivative works based on the Content without the prior written consent of Roma Puf.
  • Using the Content in any manner that could infringe on the intellectual property rights of Roma Puf or its licensors, or in any way that could cause harm or damage to the reputation of Roma Puf.

Submissions and Feedback: If you submit any ideas, suggestions, or other feedback ("Submissions") related to the Content or this website, you agree that Roma Puf shall own all rights, titles, and interests in and to such Submissions, and you hereby assign any and all intellectual property rights in such Submissions to Roma Puf. You acknowledge and agree that we are under no obligation to maintain any Submissions in confidence, to pay you any compensation for any Submissions, or to respond to any Submissions.

Content Usage by Roma Puf: By submitting, posting, or displaying any content on or through the website, you grant Roma Puf a perpetual, worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform, and display such content, including any intellectual property associated therewith, in any media formats and through any media channels now known or hereafter devised. You further agree that we may use your name, likeness, and other personal information in connection with such content.

Delivery Policy

  • Orders are typically dispatched within 1-2 business days from the date of order confirmation. 
  • Delivery across PAN India is generally completed within 4-5 business days from dispatch. 
  • Please note that these timelines are estimates and may vary depending on the delivery location and other external factors.
  • We partner with third-party logistics providers for the delivery of our products. While we strive to ensure timely delivery, we are not liable for any delays caused by the third-party delivery service, including but not limited to delays due to natural calamities or unforeseen events.
  • In cases where multiple items are ordered, different items may be shipped in separate packages to ensure safe and secure delivery. 
  • We ensure that all products are securely packaged to prevent damage during transit.
  • Our company is not responsible for any commitments made by third parties on our behalf that are not explicitly authorized by us.
  • We are also not liable for any delays or issues that arise due to the third-party payment gateway used for processing payments.

Return 

Definition: 'Return' is defined as the action of giving back the item purchased by the Buyer to us on the Roma Puf Platform. Following situations may arise:

  1. Item was defective
  2. Item was damaged during the Shipping
  3. Products was / were missing
  4. Wrong item was sent by the Seller.
  • Returns are eligible only once per customer and per address.
  • To qualify for a return, the product must be returned in its original packaging to ensure safe shipment.
  • Custom-sized products are not eligible for return under the 100 Nights Trial or warranty.
  • The product must be in the same condition as it was at the time of delivery to qualify for return. Any deviation from this condition may disqualify the return.
  • The return process must be initiated within 7 days of receiving the product. 
  • Once the product is received at our facility and inspected, a refund will be processed within 4 business days. 
  • Any applicable charges, such as freight or handling fees, will be deducted from the refund amount.
  • In the event of any disputes regarding the return, the company's decision shall be final and binding.

Warranty Registration Requirement

To avail the warranty on Roma Puf products, you must complete the warranty registration process by visiting our official website at www.romapuf.com. The warranty will only be valid and applicable after successful registration. Failure to register the product on the website may result in the denial of warranty claims.

Indemnity

You shall indemnify and hold harmless Roma Puf, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

Applicable Law

Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Sonipat, Haryana.

Trademark, Copyright, and Restrictions

This site is controlled and operated by Roma Puf, and all products are sold directly by Roma Puf. All materials on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights owned exclusively by Roma Puf. The materials on this platform are solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit, or distribute such materials in any way, including by email or other electronic means, whether directly or indirectly, and you must not assist any other person in doing so. Without the prior written consent of Roma Puf, any modification of the materials, use of the materials on any other platform or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use, is a violation of copyrights, trademarks, and other proprietary rights, and is strictly prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is considered a commercial use for the purposes of this clause.

Product Description

We do not warrant that Product description or other content of this Platform is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.

Limitation of Liability

IN NO EVENT SHALL ROMA PUF BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THESE TERMS OF USE, EVEN IF USER HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.