Refund & Cancellation Policy

We take utmost care in ensuring we deliver the products exactly as per your specifications. In the rare case that we might miss, we have very customer-friendly Return, Refund, and Cancellation Policy.

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Cancellation Policy:

After placing an order on the website, you may for some reason choose to cancel it within 12 hours of placing the order.

However, the company will not be able to process any order cancellation requests once your order has been shipped. In such a case, you will be liable to receive delivery of the product in time as per the terms of the purchase.

In order to place a cancellation request, you may reach out to us on 8510009505 or write to us at care@romapuf.com

100 Nights Trial policy will not be applicable on customized orders.

Returns and Refunds

Please write to care@romapuf.com with your order details to register a return request. Our team will reach out to you for additional details. To further process the return, please share the details required under the returns procedure. We request you to kindly go through the 100 Nights Trial policy as well to be thorough with the procedure.

Roma Puf reserves the right to refuse any return request if it doesn’t fulfil the return criteria.

Please note that returns are applicable only on Roma Puf mattresses.

Roma Puf regrets that it will not be able to process any return request in case of incorrect measurement of the mattress size.

Returns and Refunds policy will not be applicable on customized orders.

Replacements

Roma Puf regrets that it will not be able to process replacement requests in cases where there might have been an incorrect measurement of the mattress size. We highly recommend double-checking the mattress size before placing your order. This simple step will ensure a smoother and more satisfying shopping experience.

Replacements policy will not be applicable on customized orders.