Roma Puf Terms and Conditions

Price

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The prices displayed on the website are inclusive of GST. Roma Puf reserves the right to change the prices at its discretion without informing the customer.

Delivery

Standard delivery for all Roma Puf products across India is free. There is no hidden cost at checkout.

Delivery of goods will take place at the address entered during the order process. In case you want to change the delivery address after the order is placed and before dispatch, please write an email to care@romapuf.com. Roma Puf will try its best to accommodate this change but this is not guaranteed. Delivery of all product will happen at the front door of the property.

Customer will have to bear the delivery charge in case the delivery is made to a wrong location due to the wrong delivery address entered during order placement.

Goods are only delivered by Roma Puf or by a third party contracted to undertake logistics on our behalf.

For logistical reasons, Roma Puf reserves the right to split shipments.

Payment

Payment for Roma Puf products is made on the website. All major credit cards and debit cards are accepted. You can also pay using Internet Banking.

EMI offer is applicable only with the top banks which have tie-ups with our payment gateway.

Force Majeure Event

We will not be liable or take responsibility for any failure to perform, delay in performance, or any other obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

A Force Majeure Event includes any act, event, non-happening, omission accident or Act of God beyond our reasonable control.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Product Availability

In case of unavailability of one or more Roma Puf products, the customer will be notified by email or telephone. The amount paid will be recalculated and the customer will be refunded for the unavailable product. In case no products are available, the customer will be notified by an email or telephone and will be fully refunded.

Offers and Coupons

Roma Puf will introduce offers, discounts and coupon codes on a time-to-time basis and this will be completely at the discretion of the brand. Roma Puf reserves the right to withdraw the offers and coupons without any notification.

Roma Puf coupon codes can be redeemed only on purchases made through https://romapuf.com/ 

Roma Puf discount codes are only available on full purchases, paid upfront. Roma Puf discount codes are not available on orders that use EMI option. Roma Puf cannot take responsibility for discount codes published without permission on third-party websites. Discount codes may be subject to additional terms and conditions (including an expiry date/time) which will be shared at the point of publication. All discount codes are subject to availability and only one code can be used per order.

100 Nights Trial

Roma Puf offers a 100 Nights Trial for mattresses. You may decide to return the mattress any time before the end of 100 nights if you are not completely satisfied. We will arrange to take the mattress back for a full refund. Your claim will be processed once the mattress is collected by our courier partner and assessed by our QC team for any damages. It is your duty to be available to package and pass the mattress back to our collections company.

100 Nights Trial is not applicable if the return does not fulfil the 100 Nights Policy.

Returns and Refunds

Please write to care@romapuf.com with your order details to register your return request Returns are applicable only to Roma Puf mattresses. To accept a return, please follow the returns procedure mentioned under  Return Policy.

Roma Puf reserves the right to refuse any return request if it doesn’t fulfil the return criteria. 

Replacements

Replacement requests due to incorrect Mattress Size Order will carry a return shipment cost of INR1500 across India which will be borne by the customer. It is always recommended to cross-check the size before placing the order.
Warranty

Roma Puf Mattress is warrantied against any manufacturing defect for a period of 10 years from the date of purchase. In case of any manufacturing defect within 1 year of purchase, the mattress will be repaired or replaced with an identical product. In case of any manufacturing defect after the first year, either a repair or in case if a repair is not possible a Prorated Credit Settlement will be applicable. Please refer Warranty Policy for further information.

Law and Jurisdiction

All sales and interactions with Roma Puf shall be governed by and interpreted and construed in accordance with the laws of India. Any dispute arising from, or related to, such sales and interaction shall be subject to the non-exclusive jurisdiction of the courts of Delhi.